TERMS AND CONDITIONS
VsmartShop.com shall not be responsible for any inaccuracies, typographical errors or omissions found on this web site. We reserve the right to make product information and pricing changes without notice. Specifications, features and promotions about products found on this web site are obtained from our manufacturer and may be changed by the manufacturer without our knowledge at any time.
Please note that we do our best to ensure the accuracy of all information on our website. However, in spite of our best efforts, pricing errors may occasionally occur. If an error is made, we will do our best to honor the price if possible. If this proves impossible, we will contact you before shipping or cancelling the order. We apologize in advance for the rare occasion that a mistake is made.
We do not guarantee availability of any of the products listed on our website. If we are out of stock on an item, we order it. If the item is discontinued, you will receive an email stating so. Although we have access to the products listed on our site, availability and pricing are not guaranteed. We will do our best to fill every order as quickly as possible. Thank you for your cooperation and understanding.
If a product page says “will ship within x-x days,” this means essentially that the item is not in stock at our warehouse, but can be ordered and will be available to ship within the time frame listed. If the item is not available at our distributors, the customer will be informed within 24-72 hours.
Product displayed as available may have already been purchased. Availability is updated as often as possible. If a product is displayed as available when the order was placed, but we no longer have the watch in stock, we will inform you of this fact and your credit card will not be charged.
Prices and availability are subject to change without notice. All items are subject to prior sale.
Alternate Shipping Address
If the address to which your order is being shipped differs from your billing address (the address to which your monthly credit card statement is sent), please use the toll-free number on the back of your card to contact your credit card company and create an “Alternate Shipping Address,” which is simply a note on your account authorizing purchases that are delivered to a destination other than your billing address. Failure to do so may cause a considerable delay in the processing of your order. We do NOT ship to hotels or motels.
Shipping, Handling and Processing Time
All orders may take up to 24 business hours to process. Our cut-off time for express and overnight orders is 11 am. We do not guarantee shipments on the date that the order is placed. All packages shipped from VsmartShop.com are fully insured to your doorstep. For security purposes, signature is required for ALL deliveries.
For your convenience, we accept the following forms of payment: MasterCard, VISA, American Express, or Discover card, paypal and payoneer. For payment using bank wires, money orders and checks, please allow up to 7 business days to clear.
We are NOT responsible for any fees incurred by your bank or Credit Card Company.
All orders shipped within the State of New York will be subject to sales tax.
VsmartShop.com is the sole warrantor of ALL Brands sold on our website. Since we are not authorized dealers for any brand sold on our website, we do not offer any warranty on manufacturer’s defects beyond the return policy period.
We accept international orders via bank wire or Payoneer. The preferred method for international orders is via Bank Wire. Please email our support Team at Sales@VsmartShop.com to receive the wire instructions. If for any reason our management team decided to accept an international order via your international credit card, the customer MUST fax or email us a copy of his or her identification and the copy of the credit card being used for the purchase.
The customer is responsible for tax and duties, as well as brokerage/import fees for all international orders.
VsmartShop.com offers repair services. A fee will apply for any service or repair item that may seem abused or altered in any way. Please call a representative for further details.
VsmartShop.com reserves the right to refuse service or sales, or cancel any order at its sole discretion. We reserve the right to make changes to our site and policies at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining conditions.
Our management makes every attempt to ensure that our expansive online catalog is as accurate and complete as possible. In the event an item is listed with an inaccurate description or incorrect price due to data-entry or system error, we reserve the right to correct any and all errors and cancel any orders placed for the item listed at the incorrect price or with the inaccurate description. Due to pricing fluctuations in the diamond market, our prices are subject to change without notice.
Freight Forwarder Companies
You may use a freight forwarding company if you’d like. Please note that all taxes and custom fees are the customer’s responsibility and that once the package is received at the freight forwarder, we assume no responsibility for any damage or loss of the order.
Product Information and Images
Management has attempted to accurately depict the products offered on the site. However, because the depiction of a product is dependent on your computer monitor, we cannot guarantee that such depiction will be accurate. Products may appear larger or smaller than their actual size, and colors will vary depending on your monitor. Some photographs have been enlarged to show detail. In accordance with industry standards and FTC regulations, total carat weight may vary +/- 0.05 carats from the stated weight. Images are for illustration purposes only.
We take fraudulent chargebacks very seriously. Should you fraudulently charge back your credit card, we will automatically charge you a $50 processing fee, plus the maximum amount of damages allowed by law. Furthermore, we will dispute the chargeback with supporting documentation and report the fraudulent chargeback to law enforcement authorities and related financial agencies.
Should we be unable to collect this fee we may report your account to a collection agency (damaging your credit) to collect it for us.
Customers who prematurely issue chargebacks for non-delivery, mis-delivery, order cancellation, refund, exchange, etc. without working through us or the delivery carrier, etc. are also liable for chargeback fees. Failure to reverse a premature chargeback will result in us turning the account over to collections including a $50 chargeback fee and applicable collection fees and fines as allowed by law.
Chargebacks should be the last line of customer protection used in obviously fraudulent situations. Quickly posting a chargeback or threatening to post a chargeback against us for shipping mishaps or any other situations out of our control could be a costly decision if used frivolously. Due to our business ethics and customer care programs, taking this action should never be necessary. Always work with us on issues – we are more than happy to help as possible.
Due to the fact that our prices are based on acquisition, we do NOT offer any price protection. Our prices are based on market costs at the time of purchase. A customer CANNOT send back an item that he/she paid a higher price for in order to repurchase it at a lower cost. We do not offer any price any price guarantee on any product that we sell.
We reserve the right to change our sale and retail prices at any time without prior notice.
We do NOT sell to any resellers, dealers. Any orders placed by resellers will be detected, canceled, and voided. We reserve the right to limit quantity and availability per person or per order. We reserve the right to refuse ANY order.
If you have any questions or concerns in regards to your purchase, please contact one of our knowledgeable representatives to assist you.